FAQ

Questions we get asked.

How we work, what we do and don't do, and what happens after you get in touch. If your question isn't here, email us and we'll answer it directly.

Working with us

Where do you work?

Everywhere. We're based in New York, but almost all of our work is remote, and we've guided projects across the country — from Long Island and New England to Florida, Texas, the Midwest, Utah and California — plus a few well outside it. We review plans, documentation and progress photos, and join calls with your local team, so where you're building isn't a limitation.

Do you inspect or certify the work?

We don't certify work, and we don't perform code or structural inspections on site. All design and construction decisions remain the responsibility of you and your licensed professionals.

What we do on Build Phase Advisory and Full-Service engagements is review progress photos and video from the site and give your builder and trades real-time feedback — so problems get caught while they're still easy to fix.

Do we still need our architect and builder?

Absolutely. We don't replace anyone on your team. We work alongside your architect, builder and trades, and we treat their experience with respect — the projects that go best are the ones where everyone is aligned early.

What if our builder doesn't want to work with a consultant?

It's worth asking them directly whether they're open to working with a healthy-building consultant. We work with all types of contractors, and most appreciate having the building-science details specified clearly up front rather than discovering them mid-build.

Do you work with builders and architects directly?

Yes. If you're building for a client with healthy-home requirements, email us and we'll tell you where those requirements actually affect your scope, schedule and selections.

Scope & process

What happens after I submit the intake form?

We read every submission. If we think there's a potential fit, we'll reach out with next steps. We take on a limited number of projects at a time, so we'd rather tell you honestly than stretch ourselves thin.

What do I actually receive?

Depending on the engagement: a written review of your plans and specifications, a Healthy Home Specification Survey for your builder and our review of their answers, complete healthy-home material specifications for your project, and a project guidance document your team builds from — plus follow-up calls and 30 days of email support.

Are your recommendations the same for every project?

No. Every recommendation is specific to your project, your budget and your climate zone. A wall that performs in Vermont is not the wall we'd specify in Florida, and a detail that's worth the money on one project isn't on another.

Can you help with an existing home, not a new build?

Yes — major renovations and additions are a large share of our work, and a strategy call is often the right way into a problem in a house you already own.

Cost & timing

When should we bring you in?

As early as you can — ideally during design, or before your plans are finalized. That's when changes are cheapest and the options are widest.

Our full engagements are built to start before construction. Once framing is up and walls are closing, a single strategy call is usually the more honest answer, and we'll say so.

What does it cost to hire you for my project?

Project engagements start in the five figures, and scale with the size and complexity of your home and how long you want us involved. We don’t publish fixed prices because no two projects need the same scope.

The intake form asks what you’ve set aside for this kind of guidance, so we can come back quickly with real pricing. If a full engagement is more than your project needs right now, a one-time strategy call is $999.

How long does an engagement take?

The pre-construction work generally runs over several weeks, paced around your plan set and your builder's schedule. Ongoing advisory engagements run from foundation through pre-drywall, and full-service through move-in.

Guides, webinars & water

How are guides delivered?

Instantly. After checkout you'll receive a download link by email, and you can read them on any device.

Can I get a refund on a digital product?

Because guides and webinars are delivered instantly, they're generally not refundable once downloaded or accessed. If something isn't working or wasn't what you expected, email us — we'd rather sort it out than have you stuck with something you can't use.

Can I ask you a question about my project after reading a guide?

Yes — that's what the strategy call is for. Send your questions and materials ahead, and we'll spend the session on your project specifically.

Why filter water if my city already treats it?

Municipal treatment targets bacteria and pathogens. Chlorine, chloramine, disinfection by-products, PFAS and heavy metals can pass right through — into the water you drink, cook with and shower in. Test first, then treat what your report actually shows.

Still have a question?

Email us and we'll answer it directly — including whether we're the right people to help.

Email us